Keep hardware requests moving when product managers are out

Technical product managers miss mentions in chat, causing stalled triage and delayed hardware fixes. Requesters get OOO instructions and alternate contacts so issues are rerouted for triage.

Overview

Missing chat mentions stalls hardware triage and risks delayed fixes. This workflow delivers out-of-office instructions and alternate contacts to requesters, eliminating unanswered messages so issues are rerouted and triage resumes. Teams report faster rerouting and fewer stalled tickets.

Notable Features

Send out-of-office replies instantly
Route requests to alternate contacts
Log mentions for follow-up