Keep favorite counts accurate for ops coordinators now

Operations coordinators face stale CRM favorite counts when website lists are deleted, causing misdirected outreach. It adjusts favorite counts and logs a CRM note so reps act on accurate engagement.

Overview

Stale favorite counts lead reps to target the wrong contacts and skew engagement reports. This workflow ensures favorite-list deletions update the contact property and append a CRM note, restoring trust in engagement signals. Operations and customer-facing reps get reliable contact signals and fewer misdirected outreach attempts.

Notable Features

Decrement contact favorite-list count
Create CRM engagement note
Prevent negative favorite counts