Keep executive IT alerts flowing to incident triage

IT lead watches critical customer alerts get ignored, causing unresolved monitoring tickets and risking customer uptime. This forwards those alerts into incident triage and marks the originals resolved.

Overview

Unresolved monitoring alerts create real customer uptime risk for small companies. This workflow routes priority customer alerts into your incident pipeline and marks source alerts resolved, eliminating missed handoffs so your IT lead can triage issues faster.

Notable Features

Forward alerts for selected customers
Mark source alerts as resolved
Create incident tickets in pipeline