Keep engineers notified when subscriptions set to cancel

Engineers miss cancellation webhooks, so billing may keep charging customers and support lacks an audit trail. It flags subscriptions for period-end cancellation and notifies support so requests are logged.

Overview

Missed cancellation webhooks cause billing to keep charging customers and expose support to SLA risk. This workflow lets engineering flag subscriptions for period-end cancellation and alerts support and billing, creating an auditable trail and enabling faster follow-up reported by customers.

Notable Features

Mark subscriptions for period end
Notify support and billing instantly
Log cancellation requests for audit