Keep engineers from chasing broken ticket image links

Engineers triaging external tickets see broken images that obscure issue context. This rewrites attachment URLs to valid download links so engineers get full issue context and avoid manual fixes.

Overview

Broken image links in externally created incident tickets derail engineering triage and cause avoidable rework. Converting attachment paths to valid download links gives engineers full issue context so manual link fixes disappear and triage quality improves.

Notable Features

Detect new external incident tickets
Rewrite attachment links to valid downloads
Ensure images display in tickets