Keep engineering updated with NPS on customer records

Engineering misses NPS responses spread across forms, leaving product problems invisible. This links each survey score to the customer record so engineers spot trends and prioritize fixes.

Overview

Disconnected NPS feedback lets product regressions persist and frustrates customers. Centralizing every survey score on the customer record gives engineering and support clear visibility to triage issues and prioritize fixes, preventing follow-ups from being missed.

Notable Features

Attach NPS scores to contacts
Notify engineers on detractors
Maintain timestamped feedback history