Keep engineering teams' vendor emails in searchable records

Engineers miss vendor emails buried in personal inboxes, causing delayed issue tracking. This creates searchable vendor thread records so engineers begin investigations with full context.

Overview

Missed vendor emails create blind spots that prolong incident resolution and cause duplicate fixes for engineering teams. This workflow captures vendor threads into a centralized, searchable record so engineers start troubleshooting with full context and fewer handoffs. Customers find response times drop and investigations become easier to audit.

Notable Features

Capture vendor emails as records
Attach full message threads
Notify engineers on new records