Keep engineering secondary on-call notified on approvals help

Engineering on-call misses 'help' posts in the approvals channel, stalling merges and delaying releases. Route 'help' messages to the designated secondary on-call so approval questions are answered and merges continue.

Overview

Approval questions left in the approvals channel stall merges and delay releases. This workflow routes 'help' messages to the secondary on-call and posts threaded notifications, eliminating overlooked approval questions so response times drop dramatically and merges keep moving.

Notable Features

Forward approval help to secondary
Look up current secondary on-call
Attach message and requester context