Keep engineering ownership visible in requester message threads

Engineers lose visibility when tickets land, causing ownership confusion and stalled fixes. This posts the assignee into the original thread so requester and engineer see ownership and act quickly.

Overview

When assignment visibility is unclear, follow-ups stall and engineers duplicate work. Pushing assignee updates into the original requester thread restores single-source ownership so requesters and engineers start follow-up quickly; customers report faster handoffs and fewer ownership disputes.

Notable Features

Post assignee to original thread
Notify requester and engineers in-thread
Avoid manual status update headaches