Keep engineering on-call tasks from support DMs captured

Support agents miss partner DMs, creating SLA risk and frustrated customers. Route webhook DMs into your project tracker as assigned tasks so on-call engineers get notified and resolve issues.

Overview

Missed partner DMs create SLA risk and escalation headaches for support and engineering on-call. This workflow converts inbound webhook messages into assigned project tasks and notifies on-call engineers, eliminating manual handoffs and keeping critical requests visible. The result is faster response times and clearer audit trails for escalations.

Notable Features

Create a task from DMs
Assign task to on-call engineer
Notify engineers in project tool