Keep engineering on-call informed of virtual card bugs

On-call engineers miss Payments virtual card bugs, causing triage delays and unclear ownership. This workflow notifies and tags on-call in Slack so engineers start triage and update ticket status before incidents escalate.

Overview

Missed Payments virtual card bugs create triage delays and unclear incident ownership for engineering teams. This workflow routes each new virtual card bug to the current on-call engineer in Slack, ensuring triage begins, findings are shared, and ticket status stays accurate—reducing missed handoffs and improving incident records.

Notable Features

Tag active on-call responders
Post bug details with ticket link
Create ticket status reminders