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Keep engineering and ops aligned on voluntary returns

Keep engineering and ops aligned on voluntary returns

Engineers miss voluntary return tickets in the warehouse system, creating untracked returns and risking SLA breaches. This creates a tracked support ticket and notifies warehouse staff so operations can triage returns and complete inspections before escalation.

Keep engineering and ops aligned on voluntary returns

Overview

Untracked voluntary returns create inspection delays and SLA risk for engineering and operations. This workflow guarantees every voluntary orb check becomes a tracked support ticket and flags warehouse staff, turning manual handoffs into an auditable process so response times drop and inspections complete reliably.

Notable Features

  • Create tracked support tickets
  • Notify warehouse staff in real time
  • Attach original ticket and images

Keep engineering and ops aligned on voluntary returns