Keep documentation factcheckers finishing claimed tasks before SLA

Documentation coordinators flag claimed factchecks in a private channel, letting items miss the 48-hour SLA. A timed 40-hour reminder nudges the claimant to finish so operations meet the SLA.

Overview

Missed factcheck follow-ups create SLA breaches and erode content accuracy. This workflow delivers a timed nudge before the 48-hour cutoff, preventing last-minute slippage and giving operations clear visibility and audit trails.

Notable Features

Detect claim messages in channel
Send delayed reminder to claimant
Log reminder events for visibility