Keep dispatchers alerted to new work-order SMS and emails
Keep dispatchers alerted to new work-order SMS and emails
Dispatchers miss work-order SMS on phones, causing triage delays and scheduling gaps. Forward SMS into the operations inbox so dispatchers triage requests and schedule field work without missed orders.
Overview
Missed work-order SMS create triage delays that disrupt field operations. This workflow routes every incoming SMS into the operations inbox and flags urgent messages so dispatchers can assign work without missed orders, and response times drop dramatically.
Notable Features
- Forward SMS to the ops inbox
- Include sender and message details
- Flag urgent requests for dispatch