Keep digital product directors alerted to low-star reviews

Director of digital products misses four-star-and-below reviews buried in listings, risking guest satisfaction and bookings. Instant alerts route them to operations and regional managers to triage.

Overview

Unchecked low-star guest reviews damage bookings and brand reputation for leisure and travel products. This workflow makes sure operations and regional managers see four-star-and-below reviews immediately so issues are triaged and responses are issued before problems escalate.

Notable Features

Send instant alerts for low reviews
Log every low review to spreadsheet
Assign triage tasks to managers