Keep design request records updated with source file links

Senior customer experience application specialists miss file links in reply emails, causing designers to lose asset locations. Attach links to request records so coordinators access assets immediately.

Overview

Design work stalls when source files sit buried in replies; that creates rework and missed handoffs for designers and coordinators. This workflow ensures every reply file link is attached to the request record, removing manual follow-up, keeping handoffs clean, and leaving an auditable trail of asset locations.

Notable Features

Attach file links to requests
Notify designers and coordinators
Check link works before attaching