Keep data scientists informed when support tickets close

Data scientists miss closure notices, causing confusion and stalled bug checks. Direct messages tell requesters tickets are solved, so data scientists verify fixes and avoid follow-ups.

Overview

Support tickets marked solved often leave data scientists chasing status updates, delaying fixes and experiments. This workflow sends direct messages when tickets close, removing missed closure alerts and giving data scientists immediate confirmation so they can verify fixes without manual follow-ups.

Notable Features

Notify requesters via direct message
Attach ticket summary and resolution
Create audit trail for compliance