Keep data scientists aware of incoming support questions

Data scientists lose visibility when replies aren't linked to conversations, hurting support analytics. Record replies and flag conversations as questions so agents see context and prioritize.

Overview

Orphaned replies create blind spots that skew support analytics and let customer questions slip through, increasing churn risk. This workflow records every incoming reply and flags conversations as questions so data scientists get accurate event trails and agents receive the context to prioritize follow-ups and reduce missed responses.

Notable Features

Record incoming replies to conversations
Flag conversations as questions
Notify agents to prioritize replies