Keep data science dashboards updated with agent timestamps
Keep data science dashboards updated with agent timestamps
Data scientists miss agent event timestamps when events go unlogged, creating gaps in KPI reports. This records each incoming agent event into your KPI sheet so dashboards show agent date and start-time.
Overview
Missing agent timestamps create blind spots in KPI reporting and skew performance analysis. This workflow captures every incoming agent event into your KPI sheet, eliminating data gaps so dashboards and models run on complete date and start-time records.
Notable Features
- Capture agent timestamps on arrival
- Format dates and start-times consistently
- Append events to KPI spreadsheet rows