Keep customers informed when support cases close for inactivity

Support agents leave tickets open when customers don't reply, creating backlog and confusion. Closure notices show clear reopen options so agents close stale tickets and customers resume service.

Overview

Unclear case closures drive repeat contacts and agent backlog. This workflow delivers closure notices with step-by-step reopen instructions, letting agents close stale tickets confidently while customers know how to reopen service. Teams report faster resolutions and zero missed follow-ups.

Notable Features

Notify customers on case closure
Include clear reopen instructions
Mark tickets closed after notice