Keep customer support ops updated with new event files

Customer support ops leave new event files in a shared folder, causing delayed outreach and incomplete engagement logs. It imports uploads into your engagement system so support can act quickly.

Overview

Customer support ops risk delayed outreach and messy engagement histories when event files sit unprocessed. This workflow routes every new upload into your engagement platform and flags affected customers for follow-up, reducing missed follow-ups and keeping activity logs accurate.

Notable Features

Import new event files automatically
Tag records for support follow-up
Move processed files to archive