Keep customer support ops updated on prepayment cancellations

Customer support ops miss cancelled prepayment orders when tasks aren't updated, leading to delayed refunds and customer escalations. It keeps the prepayment task updated so support ops can act promptly.

Overview

Cancelled prepayment orders that don't surface in task boards cause delayed refunds and customer escalations. This workflow writes cancellation reason and refund details directly into the prepayment task so support ops can complete refunds and follow-ups without manual lookups. The outcome is faster response times and far fewer missed follow-ups.

Notable Features

Update prepayment tasks with details
Capture cancellation reason and refunds
Notify support ops of cancellations