Keep customer support ops on top of exit ratings
Keep customer support ops on top of exit ratings
Customer support ops find exit rating surveys buried in inboxes, causing missed escalations and SLA risk. Logged responses keep feedback visible so ops can prioritize follow-up before issues escalate.
Overview
Missed exit ratings create SLA risk and let small issues escalate into churn. Centralizing every rating into a shared spreadsheet and surfacing low scores gives customer support ops clear visibility, so they can prioritize follow-up and prevent escalations.
Notable Features
- Log survey responses to spreadsheet
- Flag low ratings for escalation
- Notify ops of trending feedback