Keep customer support ops notified when articles need review

Support ops miss reviews when articles enter 'To review', leaving help content stale and agents confused. Automated alerts ping editors and the docs team so agents and customers see current help.

Overview

When article reviews stall, agents rely on stale guidance and customer resolution suffers. This workflow routes every 'To review' article to the assigned editor and docs reviewers, turning backlog into active reviews so agents and customers get current help; support ops report faster handoffs and near-zero missed follow-ups.

Notable Features

Ping assigned editors and reviewers
Create review tickets in helpdesk
Update article status after notification