Keep customer support ops informed with on-call channel alerts

Customer support ops miss on-call owners in monitoring messages, causing handoffs to slip. It posts per-team on-call owners into channels so agents see ownership and start triage.

Overview

Missed on-call handoffs stall incident response and frustrate customers. Posting per-team on-call owners into support channels makes ownership visible so agents start triage immediately and handoffs stop slipping.

Notable Features

Parse monitoring messages for owners
Post per-team on-call updates
Notify channel members with ownership