Keep customer support ops informed when reservations are cancelled

Customer support ops miss canceled reservations in feeds, causing delayed refunds and missed guest follow-up. Alerts send canceled booking details to reservations so staff can confirm refunds.

Overview

Missed cancellations create refund and cleaning gaps that hurt guest experience and burden support ops. This workflow routes canceled reservations into your reservations channel and triggers refund and cleaning actions, ensuring refunds are confirmed and follow-ups never slip.

Notable Features

Send cancellation alerts to reservations
Include booking and guest details
Trigger cleaning and refund workflows