Keep customer support ops' guest contacts current and accessible

Customer support ops lose guest contact details from reservations, causing missed follow-ups and escalations. A workflow adds reservation guests to shared contacts so agents start proactive support.

Overview

Missing guest contacts holds back support agents and lets issues escalate. This workflow ensures each reservation guest lands in your shared contacts and support tools, enabling faster first touch and proactive resolution. Teams report cleaner contact records and fewer manual lookups.

Notable Features

Create contact records from reservations
Enrich contacts with booking details
Notify support agents of new guests