Keep customer support ops from missing callback requests

Customer support ops see callback forms lacking contact and order info, causing missed follow-ups and angry customers. It creates high-priority callback tickets and assigns agents so callbacks happen.

Overview

Callback requests turn into lost customers when details are missing. This workflow converts submissions into high-priority, assigned tickets so agents receive full contact and order context at first touch. The result is faster response handling and fewer missed follow-ups.

Notable Features

Create high-priority callback tickets
Assign tickets to available agents
Attach contact and order details