Keep customer support ops equipped with unified e-commerce customer profiles

Customer support ops see messaging contacts with no e-commerce profile, causing order confusion and escalations. Match or create customers so agents resolve inquiries faster with purchase history.

Overview

Missing e-commerce records force support agents to escalate and slow resolution. Keep every messaging contact matched or created in your store so agents handle inquiries with full purchase history, eliminating missing records and enabling faster, accurate resolution; support teams report faster response times.

Notable Features

Match contacts to store customers
Create customer records from messages
Notify agents with full profile