Keep customer support ops' compliance-ready participant records updated

Customer support ops miss audit-ready e-tobacco replies when form entries sit in inboxes, creating compliance gaps. Responses land in the spreadsheet so coordinators have an auditable trail.

Overview

Customer support ops face compliance risk when e-tobacco replies aren't captured consistently. This workflow captures every response into your participant spreadsheet and alerts coordinators, creating an auditable trail and eliminating missed follow-ups.

Notable Features

Record e-tobacco responses to spreadsheet
Flag noncompliant submissions for review
Notify coordinators for manual follow-up