Keep customer support ops aware of workshop vehicle backlogs

Support ops miss vehicles in workshop, causing repair delays and upset claimants. Daily per-owner summaries surface valuations and repair stages so coordinators prioritize before issues escalate.

Overview

Missed workshop updates cause repair delays and upset claimants, exposing support ops to escalations. Delivering daily per-owner summaries consolidates vehicles, valuations, and repair stages so coordinators can prioritize action before issues escalate. The result is faster handoffs and far fewer missed follow-ups.

Notable Features

Send daily per-owner summaries
Highlight pending valuations and stages
Notify coordinators of critical vehicles