Keep customer support ops aware of dispatch appointments

Customer support ops miss dispatch bookings when appointments only appear in scheduling tools, risking SLA breaches. It creates calendar events so support sees bookings.

Overview

Support ops risk SLA breaches when dispatch bookings don't appear on shared calendars. This workflow guarantees every dispatch creates a visible calendar event so agents coordinate provisioning, reducing missed bookings and protecting SLAs.

Notable Features

Create calendar events from bookings
Notify support ops of new bookings
Include booking details in description