Keep customer support ops audit trails up to date

Customer support ops miss outreach status when contacts aren't marked, creating duplicate messages and messy audit trails. Updates flip notification flags so agents and auditors see status for followup.

Overview

Support ops risk duplicate outreach and audit gaps when notification status isn't kept current. This workflow ensures record updates flip notification flags and write audit entries so agents and auditors have clear status for timely follow-up.

Notable Features

Mark records with notification status
Alert agents on status changes
Log status changes for audits