Keep customer support ops alerted to new MQL assignments

Customer support ops miss contact owner changes that mark MQLs, causing routing gaps. Alerts push assignment details to sales and ops, so follow-ups start promptly and assignments are tracked.

Overview

Missed MQL assignments create handoff gaps and routing confusion that hurt responsiveness for customer support ops. This workflow routes assignment alerts to sales and ops and logs owner changes centrally, ensuring follow-ups happen promptly and ownership is visible so routing issues are eliminated.

Notable Features

Send assignment alerts to sales reps
Notify customer support ops and managers
Record owner changes for routing visibility