Keep customer support ops alerted to express consults

Customer support ops miss express consult bookings, leaving them unassigned and patients without pre-call contact. Instant alerts assign reviewers and confirm calendars, ensuring pre-call contact.

Overview

Missed consult confirmations create unassigned bookings and frustrate patients, a costly ops gap for customer support. This workflow routes every express paid consult into an ops alert, auto-assigns a reviewer, and verifies calendar alignment so pre-call contact happens reliably. The result is fewer missed follow-ups and smoother handoffs across support.

Notable Features

Notify support ops instantly on booking
Assign reviewer with one click
Confirm calendar alignment and assignment