Keep customer support ops ahead of student ID requests

Customer support ops see student ID form submissions go untriaged, delaying card fulfillment and frustrating students. Creates routed tickets with student details so support starts fulfillment.

Overview

Customer support ops risk delayed card issuance and student frustration when submissions are manually triaged. This workflow converts each student ID form into a routed ticket with attachments and custom fields, eliminating manual handoffs so fulfillment starts immediately. Customers report faster response times and zero missed ID requests.

Notable Features

Create tickets from form submissions
Route tickets to correct support group
Attach student photo and details