Keep customer support engineers alerted to aging Enterprise cases

Customer support engineers triaging enterprise v0 queues let aging tickets slip, risking service delays. Hourly alerts surface open cases older than two hours so CSEs prioritize investigations.

Overview

Support engineering risk grows when enterprise v0 cases age unnoticed and service delays follow. This workflow runs hourly to surface open and older-than-two-hour cases, delivering clear summaries to Slack and escalating when needed. The result: faster handoffs, zero missed follow-ups, and clearer escalation paths for your CSEs.

Notable Features

Run hourly case health checks
Flag cases older than two hours
Notify support channels with summary