Keep customer success and QA notified of uploads

Support agents miss QA uploads when webhook deliveries go untriaged, causing review delays. Instant alerts send uploads to customer success and QA, so reviewers claim and begin review promptly.

Overview

Missed QA uploads create review bottlenecks that threaten quality and customer experience. This workflow routes every new upload to customer success and QA and makes claiming simple, eliminating overlooked submissions so reviewers start work promptly. Customers report faster handoffs and fewer missed reviews.

Notable Features

Notify reviewers and QA instantly
Allow reviewers to claim via reaction
Create searchable upload audit log