Keep customer journey managers informed of call recordings

Customer journey managers miss recorded calls buried in ops task queues, causing delayed quality checks and missed guest follow-ups. It posts each recorded call to ops and support channels for review.

Overview

Recorded calls can slip through task queues and harm guest recovery and quality programs. This workflow routes every call task with a recording to ops and support channels so staff can find and review calls quickly, eliminating missed follow-ups and strengthening your guest experience.

Notable Features

Post call tasks to ops channel
Attach recording links to messages
Notify support and ops simultaneously