Keep customer delivery status accurate for operations coordinators

Operations coordinators miss delivery status in contacts, so support contacts customers after they're delivered. Delivery notifications update contact status to delivered, preventing needless follow-ups.

Overview

Operations coordinators risk redundant outreach and frustrated customers when delivery status isn't reflected in contact records. This workflow applies carrier delivery updates to contacts so support only follows up on outstanding orders. The result is fewer needless contacts, cleaner records for reporting, and smoother handoffs between ops and support.

Notable Features

Update contact delivery status
Notify support when delivered
Log delivery events for reporting