Keep cosmetics NPS visible for head of operations

Head of operations misses NPS from new subscribers, letting low scores go unaddressed and risking brand reputation. Records responses into the ops tracker so support prioritizes outreach within minutes.

Overview

Cosmetics operations risk brand reputation when NPS from new subscribers is missed. This workflow funnels every new-subscriber NPS into a central ops tracker and pings support so low scores are prioritized, delivering faster outreach and clearer trend visibility.

Notable Features

Log NPS responses to ops tracker
Flag low scores for follow up
Notify support and operations