Keep contact lifecycle accurate for customer support ops

Customer support ops spot tentative maintenance labeled 'Need Confirmation', causing lifecycle drift and misrouted follow-ups. Update lifecycle to O&M so follow-ups route and reports match.

Overview

Customer support ops face misrouted follow-ups and inaccurate reports when tentative maintenance stays in limbo. This workflow ensures contacts are tagged O&M when dates need confirmation, routing follow-ups correctly and keeping reporting aligned so manual fixes disappear and response handling improves.

Notable Features

Set lifecycle status to O&M
Notify support owner on change
Flag contacts for follow-up tasks