Keep consumer services CEOs alerted to urgent mentions

CEOs miss mentions of key staff in frontline channels, risking customer escalations. Send every mention of designated users to a private leadership channel so executives and support can triage urgent issues quickly.

Overview

When leadership misses urgent mentions, customer issues can escalate and reputational harm follows. This workflow delivers every mention of designated staff into a private leadership channel so executives and support triage and resolve urgent conversations, helping ensure faster response times and zero missed follow-ups.

Notable Features

Forward mentions to leadership channel
Highlight original message with link
Filter mentions by designated users