Keep construction project managers informed of post-service CSAT
Keep construction project managers informed of post-service CSAT
Project managers overseeing handovers miss post-service feedback, causing rework and client dissatisfaction. Operations receive CSAT alerts so managers and technicians address issues before escalation.
Overview
Project managers risk rework and unhappy clients when post-service feedback is hidden. This workflow pushes CSAT details directly into operations channels and links them to service tickets so technicians and managers act before problems escalate. The result is faster handoffs, zero missed follow-ups, and clearer accountability.
Notable Features
- Post CSAT to operations channels
- Create ticket linked feedback summaries
- Flag low scores for follow-up