Keep concierge support agents sharing the right Trustpilot link

Concierge support agents miss Trustpilot invite links, costing feedback capture. It appends a shortened invite URL to the customer profile on webhook, so agents share the correct link.

Overview

Concierge agents lose feedback when invite links aren't at hand, risking customer satisfaction. This workflow appends a shortened Trustpilot URL to each customer profile as invitations arrive, eliminating manual lookups and ensuring agents share the right link during conversations. The result is faster agent responses and consistent feedback capture.

Notable Features

Add shortened invite links to profiles
Update or create customer records
Notify concierge agents when available