Keep complaints logged for operations audits and trends

Operations coordinators miss unhappy customer webhooks, causing audit gaps and hiding complaint trends. Append each event to a master complaints sheet so managers can audit incidents and review trends.

Overview

Unlogged unhappy-customer events create audit blind spots and hide recurring problems that undermine operations. This flow ensures every unhappy-customer event lands in a master complaints sheet, delivering a reliable audit trail and clear trend visibility so managers can review incidents and act before issues escalate.

Notable Features

Append complaint rows to master sheet
Tag incidents for priority follow-up
Notify ops managers of new entries