Keep civic support message counts accurate per client

Support agents at civic organizations lose donor touchpoints when message counts aren't current. Incrementing counters per message keeps client records accurate so agents avoid missed follow-ups.

Overview

Missed message counts create donor outreach gaps and case confusion for civic organizations. This workflow ensures every incoming message increments client and session counters so agents always see full histories, eliminating missed follow-ups and driving faster responses.

Notable Features

Increment session message counters
Update client records with totals
Trigger agent alerts for busy threads