Keep chief of staff informed with CSAT after support sessions

Support agents closing sessions miss CSAT invites, creating blind spots and risking churn. Invites go out after closure so the chief of staff can capture fresh feedback.

Overview

Support operations lose visibility when post-session feedback is delayed, risking churn and missed coaching opportunities. This workflow ensures CSAT invites go out after session closure so the chief of staff gets fresh feedback, enabling faster coaching and far fewer missed follow-ups.

Notable Features

Send CSAT invites after closure
Route negative replies to manager
Create feedback records in CRM