Keep category fields canonical and prevent misrouting errors

Operations coordinators see inconsistent category text, causing misrouting, reporting gaps, and weekend chaos. It maps text to canonical CategoryIDs so routing and reports stay accurate.

Overview

Inconsistent category text causes misrouting and reporting gaps that create weekend chaos for operations. This workflow standardizes category text into canonical CategoryIDs so routing and reports stay accurate, eliminating manual fixes and preventing downstream failures.

Notable Features

Map text to canonical IDs
Format and normalize category text
Route records by canonical CategoryID