Keep cancelled user payment source populated for operations
Keep cancelled user payment source populated for operations
Operations coordinators lose payment attribution when cancelled records lack payment source. Ensuring the original payment-source is attached gives billing and ops full context for cancellation reviews.
Overview
Missing payment attribution on cancelled accounts creates blindspots for billing and retention reviews. This workflow ensures cancelled user records carry the original payment-source so billing and operations always have full attribution and can close cancellation reviews with confidence. The result is fewer manual lookups, clearer audit trails, and faster dispute resolution.
Notable Features
- Append payment-source to cancelled records
- Find payment-due entry by user ID
- Notify billing and ops on mismatches